Ivan Kurtev, Delivery Director CRM, has worked on numerous CRM implementations as a developer, technical lead, and solution architect since joining Green Beacon Solutions in October 2001. In his current role as Delivery Director for CRM, Ivan is the Company's leading subject matter expert for Microsoft Dynamics CRM, and is a member of the "CRM User Group" (CRMUG) programming committee. Due to his extensive background with various CRM technologies, Ivan has been asked to present at several industry-leading events, including the CRM User Group at Microsoft Dynamics Convergence and the CRM User Group Summit, as well as authoring many CRM-related articles and papers. Twitter: @ikurtev