Donna Edwards

Donna is a Microsoft Certified Business Solutions Specialist and Microsoft Dynamics CRM MVP. She has been working with Microsoft Dynamics CRM for more than 5 years. Her focus includes working with companies to map business processes in a way that maximizes end user adoption, creates consistent and repeatable processes, fully leverages automation and business intelligence, and supports companies in realizing the full benefit of their CRM investment. Donna also serves on the CRMUG Advisory Board, is a Dynamics CRM Forum Moderator and participates in various other initiatives aimed at helping the community to understand and gain value from Dynamics CRM.