Well designed systems are simple to use and easy to understand. Poorly designed systems cause frustration and make the user feel unintelligent. Unfortunately the ERP world is filled with examples of the latter. Good design is the responsibility of every person involved with the assignment, not just the developer. Its practice is essential to the success of any project. This talk will review the principles of user-centric design discussed in Donald A. Norman’sThe Design of Everyday Things using the NAV RoleTailored Client.
In this discussion we will cover topics such as:
- Types of knowledge
- Limitations of short and long term memory
- Matching the system state to the expectations of the user
- Designing for error
- and more