Many people see the words “audit” and “CRM” together and wonder how they fit. Tracking changes to your CRM data can be critical to your business performance. We will discuss how change data can...
User adoption is key to the success of any CRM deployment. Integrating data to and from a customer’s CRM system will greatly enhance user adoption by placing key information right at the hands...
Join us on Dynamics CRM Day of Decisions Fall 2011 for an engaging hour of discussion with several Microsoft Dynamics CRM MVPs. During this roundtable discussion our expert panel will share their...
In todays world, data is becoming more important. The data comes from many sources and is delivered via several kinds of (social) media. All data needs to be collect and structured to be used...
The Microsoft Dynamics CRM security model can be confusing and fine tuning individual security roles can appear to be a daunting exercise. With the introduction of Team 'Ownership' there are...
There is a claim that social channels are now more popular than e-mail. Is this true? Where does the claim come from? What does it mean to my business?
Also, how do tools like Yammer and...
Microsoft Dynamics CRM 2011 comes with a brand new concept of solutions. Solutions are how customizers and developers author, package, and maintain units of software that extend Microsoft Dynamics...
The Dynamics CRM team has released a brand new upgrade to Microsoft Dynamics CRM, but your organization is still struggling to adopt and master all that is great in Microsoft Dynamics CRM v4? You...
A report means different things to different people. In this presentation, you will learn how to define and design a reporting solution for Microsoft Dynamics CRM that will meet the user’s...
This is a non-technical session designed for business professionals on developing strategies for CRM user adoption. It is based on the integration of the best practices in business processes,...
Project-based organizations are investing substantial resources to automate project and service delivery, budget tracking and billing. Remarkably, little investment is made to ensure that the...
The more you know about your prospects and customers, the better prepared you’ll be to address their unique challenges -- and ultimately, the more successful your business will be. But with the...
Social technologies are fundamentally changing the way organizations and people interact. Microsoft's strategy is to help organizations turn social from an interesting phenomenon into a tool for...
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