Social CRM

Social technologies are fundamentally changing the way organizations and people interact. Microsoft's strategy is to help organizations turn social from an interesting phenomenon into a tool for dr...

There is a claim that social channels are now more popular than e-mail. Is this true? Where does the claim come from? What does it mean to my business?

Also, how do tools like Yammer and Cha...

Ivan Kurtev of Green Beacon Solutions will discuss how the social networking revolution has redefined the CRM landscape, and why organizations should blend their “social CRM” initiatives withi...

This is a non-technical session designed for business professionals on developing strategies for CRM user adoption. It is based on the integration of the best practices in business processes, peopl...

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